Blocked IPs by Russian Federation
Investigating - Due to the latest IP Blocks performed by the Russian Federation, Several Kerio Cloud products are not accessible from Russian Federation territory. We are aware of the issue and currently working on a resolution. We will update this page regularly so please check back for updates related to this issue. We apologize for any inconveniences caused by this.
Apr 23, 09:35 UTC

About This Site

Welcome to GFI Software status page.

GFI SaaS Products Operational
Kerio Cloud US1 datacenter   ? Operational
Kerio Cloud EU1 datacenter   ? Operational
GFI OneConnect   Operational
GFI FaxMaker Online - faxing and portal   ? Operational
MyKerio service   Operational
Exinda SDP   ? Operational
Exinda EMC   ? Operational
Exinda Licensing   ? Operational
GFI Product Updates and Downloads Operational
Kerio Connect   ? Operational
GFI MailEssentials   ? Operational
GFI LanGuard   ? Operational
GFI OneGuard   ? Operational
Kerio Control   ? Operational
Product upgrades system   ? Operational
GFI Websites and Portals Operational
GFI websites and FTP   ? Operational
GFI Downloads   Operational
Kerio Downloads   ? Operational
GFI Accounts.gfi.com - Kerio secure.kerio.com - APIs   Operational
GFI Training Portal   Operational
GFI Upgrades Portal   ? Operational
GFI On-Premise Products   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Outage Alert for Kerio Cloud Operator US
At 8:35 AM UTC, Kerio Cloud Operator US experienced an outage. We were able to detect and resolve the outage. As of 8:51 AM UTC, Kerio Cloud Operator US is running smoothly.
May 17, 08:59 UTC
Planned Maintenance for: SDP Cerificate Updates
Resolved - This incident has been resolved.
May 17, 07:07 UTC
Update - We are continuing to investigate this issue.
May 15, 18:24 UTC
Update - We are continuing to investigate this issue.
May 15, 17:58 UTC
Update - We are continuing to investigate this issue.
May 15, 13:36 UTC
Investigating - On May 15, 2018 at 6PM GMT Exinda SDP will undergo scheduled maintenance. The maintenance windows are as follows:

May 15, 2018 at 6PM GMT
May 15, 2018 at 6:15PM GMT

We will be updating certificate on the Exinda SDP platform

SDP services will be unavailable for a 15 minutes time frame.
May 15, 13:35 UTC
May 16, 2018

No incidents reported.

May 15, 2018
Planned Maintenance for Kerio EU Cloud infrastructure
Completed - The scheduled maintenance has been completed.
May 15, 03:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 UTC
Scheduled - On 15/May/2018, 02:00 AM UTC Kerio Cloud Connect and Operator applications running in Europe region datacenter are undergoing a maintenance activity.
Underlying data volumes are going to be encrypted as per GDPR requirements.
Expected downtime: 1 hour
May 14, 15:18 UTC
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018
Planned Maintenance for GFI Websites, OneConnect and FaxMakerOnline applications
Completed - The scheduled maintenance has been completed.
May 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:01 UTC
Scheduled - On 12/May/2018, 02:00 AM UTC MSSQL Database Servers are undergoing a maintenance activity
Impact : During maintenance window following applications will not be responsive.
1. GFI Websites: e.g. www.gfi.com; https://accounts.gfi.com etc
2. GFI OneConnect
3. GFI FaxMakerOnline
May 11, 16:34 UTC
Planned Maintenance for Kerio EU Cloud infrastructure
Completed - The scheduled maintenance has been completed.
May 12, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:01 UTC
Scheduled - On 12/May/2018, 02:00 AM UTC Kerio Cloud Connect and Operator applications running in Europe region datacenter are undergoing a maintenance activity.
Underlying data volumes are going to be encrypted as per GDPR requirements.

Start time: 12/May/18 2:00 AM UTC
End Time: 12/May/18 4:00 AM UTC

Expected downtime: 1 hour
May 11, 16:36 UTC
May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018
Planned Maintenance for: Exinda EMC
Resolved - Maintenance for: Exinda EMC has now been closed
May 9, 15:29 UTC
Update - We are currently still investigating this issue
May 9, 11:34 UTC
Update - We are continuing to investigate this issue.
May 9, 05:59 UTC
Update - We are continuing to investigate this issue.
May 8, 10:09 UTC
Investigating - On May 9 2018, Exinda EMC will undergo scheduled maintenance. The maintenance windows are as follows:

May 9 2018, 01:00 CDT
May 9 2018, 06:00 CDT

EXINDA-1053 - EMC investigation

Investigating EMC related problems which will cause downtime for this portal.
May 8, 08:48 UTC
Outage Alert for GFI.com and associated sites
Resolved - This incident has been resolved.
May 9, 13:12 UTC
Update - We are continuing to investigate this issue.
May 9, 12:34 UTC
Investigating - Outage Alert:
At 12:12pm UTC GFI.com is experiencing an outage. We are aware of the issue and currently working on the resolution. We will update this page regularly so please check back for updates.
May 9, 12:33 UTC
May 7, 2018

No incidents reported.

May 6, 2018

No incidents reported.

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