Blocked IPs by Russian Federation
Update - AV updates, License Server and register.kerio.com are now reachable from Russian Federation. ids-updates and product updates will be added shortly, and we will update this incident accordingly . Please contact support (https://www.gfi.com/support/) in case you are facing any issues with the mentioned services.
May 29, 14:21 UTC
Investigating - Due to the latest IP Blocks performed by the Russian Federation, Several Kerio Cloud products are not accessible from Russian Federation territory. We are aware of the issue and currently working on a resolution. We will update this page regularly so please check back for updates related to this issue. We apologize for any inconveniences caused by this.
Apr 23, 09:35 UTC

About This Site

Welcome to GFI Software status page.

GFI SaaS Products Operational
Kerio Cloud US1 datacenter   ? Operational
Kerio Cloud EU1 datacenter   ? Operational
GFI OneConnect   Operational
GFI FaxMaker Online - faxing and portal   ? Operational
MyKerio service   Operational
Exinda SDP   ? Operational
Exinda EMC   ? Operational
Exinda Licensing   ? Operational
GFI Product Updates and Downloads Operational
Kerio Connect   ? Operational
GFI MailEssentials   ? Operational
GFI LanGuard   ? Operational
GFI OneGuard   ? Operational
Kerio Control   ? Operational
Product upgrades system   ? Operational
GFI Websites and Portals Operational
GFI websites and FTP   ? Operational
GFI Downloads   Operational
Kerio Downloads   ? Operational
GFI Accounts.gfi.com - Kerio secure.kerio.com - APIs   Operational
GFI Training Portal   Operational
GFI Upgrades Portal   ? Operational
GFI On-Premise Products   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018
Planned Maintenance for US Cloud Operator
Completed - The scheduled maintenance has been completed.
Jun 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:00 UTC
Scheduled - On 16-June-2018 02:00 UTC, US Cloud Operator will undergo scheduled maintenance. The maintenance windows are as follows:

Start: 16-June-2018 02:00 UTC
End: 16-June-2018 04:00 UTC

Duration: 2h
Impact: expected downtime is up to 30 minutes per US Operator application
Jun 15, 14:30 UTC
Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018
Planned Maintenance for: Exinda
Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:00 UTC
Scheduled - On 13/June/18 3:00 PM UTC mc.exinda.com will undergo planned maintenance for updating the Environment Default timeout configuration.
Jun 12, 18:33 UTC
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Emergency Maintenance for: US Kerio Cloud
Completed - The scheduled maintenance has been completed.
Jun 7, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 03:30 UTC
Scheduled - On 6/6/2018 23:30 ET, US Kerio Cloud will undergo emergency maintenance. We realize this short notice may cause business disruption, however we have detected an issue that will be resolved by proactive maintenance.

In order to prevent mail server service downtime, underlying infrastructure is being restarted.
Start: June 6 23:30 EDT
End: June 7 00:00 EDT
Impact: up to 30 minutes per application
Jun 7, 00:04 UTC
Emergency Maintenance for: US Kerio Cloud/Connect
Completed - The scheduled maintenance has been completed.
Jun 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:30 UTC
Scheduled - On 6/6/2018 23:30 ET, US Kerio Cloud/Connect will undergo emergency maintenance. We realize this short notice may cause business disruption, however we have detected an issue that will be resolved by proactive maintenance.

In order to prevent mail server service downtime, underlying infrastructure is being restarted.
Start: June 6 23:30 EDT
End: June 7 00:00 EDT
Impact: up to 30 minutes per application
Jun 6, 03:30 UTC
Jun 6, 2018
US Cloud Connect - URL's Unreachable
Resolved - As of June 6th 2018 2:51 PM EST, the outage affecting URL's for US Cloud Connect has been resolved.
Jun 6, 20:31 UTC
Update - Outage Alert - <>

On June 6th 2018 01:48 PM EST: US Cloud Connect experienced an outage. The issue has now been resolved and we are currently monitoring. We will update this page regularly so please check back for updates related to timing.
Jun 6, 19:42 UTC
Monitoring - (EST): 06/Jun/18 01:48 PM
Jun 6, 19:31 UTC
Identified - Outage Alert:
At 06/Jun/18 01:48 PM (EST): US Cloud Connect is experiencing an outage. We are aware of the issue and currently working on the resolution. We expect to have it resolved by 3PM EST. We will update this page regularly so please check back for updates related to timing.
Jun 6, 18:48 UTC
Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.

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