Update - Etherfax has informed that they just pushed out a fix for specifically for GFI connections. If you have not done so recently, please proceed with restarting the Faxmaker service to refresh the connection and benefit from the fix.
The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow.
If you experience any issues, please reach out via a support ticket
Apr 07, 2026 - 17:06 UTC
The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow.
If you experience any issues, please reach out via a support ticket
Apr 07, 2026 - 17:06 UTC
Update - All ongoing maintenance and improvements have been successfully implemented, and the platform is currently stable with normal performance across all services.
The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow.
If you experience any issues, please reach out via a support ticket
Apr 07, 2026 - 04:03 UTC
The etherFAX team will continue to closely monitor system metrics and performance throughout tomorrow.
If you experience any issues, please reach out via a support ticket
Apr 07, 2026 - 04:03 UTC
Monitoring - etherFAX has reported that fixes have now been rolled out for interim fax status updates and for the “latest connected on” timestamps.
This means some customers may begin to see improvement in status reporting within GFI FaxMaker.
However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues.
We will continue monitoring etherFAX’s fix behavior.
Apr 06, 2026 - 23:59 UTC
This means some customers may begin to see improvement in status reporting within GFI FaxMaker.
However, the incident is not yet fully resolved, as etherFAX still shows degraded performance affecting its U.S. and Canada API/REST services and their engineering team continues working on the remaining issues.
We will continue monitoring etherFAX’s fix behavior.
Apr 06, 2026 - 23:59 UTC
Identified - GFI FaxMaker customers using etherFAX for fax delivery are currently experiencing a service outage. Affected customers may see their etherFAX account reported as offline in FaxMaker, receive account validation failures, or be unable to send/receive faxes.
This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services.
etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix.
No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.
Apr 06, 2026 - 16:18 UTC
This issue is caused by an ongoing outage on etherFAX's side. Following their core services migration to AWS, etherFAX is experiencing degraded performance on their U.S. and Canada REST API services.
etherFAX has an active incident open on their status page (https://status.etherfax.net/) and their engineering team is actively working on a fix.
No action is required from GFI FaxMaker customers at this time. We are monitoring etherFAX's status page and will post an update once they confirm resolution.
Apr 06, 2026 - 16:18 UTC
About This Site
Welcome to the GFI Software health dashboard. If you'd like to report a problem, please navigate to https://support.gfi.com.
GFI AppManager
Operational
GFI AppManager
Operational
GFI Archiver
Operational
Website
Operational
GFI ClearView
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GFI ClearView
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GFI Exinda NetworkOrchestrator
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GFI FaxMaker
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Desktop Application
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GFI FaxMaker Online
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Website
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GFI KerioConnect
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GFI KerioControl
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GFI LanGuard
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Desktop Application
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GFI MailEssentials
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Website
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Anti-virus definitions updates
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Anti-phishing definitions updates
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Spam features
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Eloquens
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MyPersonas
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Degraded Performance
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Maintenance
Major outage
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No downtime recorded on this day.
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had a major outage.
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