{
  "page": {
    "id": "snv715zfnhrc",
    "name": "GFI Software",
    "url": "https://status.gfi.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
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  "incidents": [{"name":"Exinda Infrastructure Maintenance - Nov 14, 2026","status":"scheduled","created_at":"2026-11-11T09:56:22.058Z","updated_at":"2026-11-11T09:56:22.129Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/6g5q0cj796dg","scheduled_for":"2026-11-14T16:00:00.000Z","scheduled_until":"2026-11-14T20:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-11T09:56:22.051Z","reminder_intervals":null,"id":"j9qgxpwywmt4","page_id":"snv715zfnhrc","incident_updates":[{"status":"scheduled","body":"We will be performing routine infrastructure maintenance. 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This issue is effectively resolved.","created_at":"2026-11-03T19:44:41.195Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-03T19:44:41.195Z","display_at":"2026-11-03T19:44:41.195Z","deliver_notifications":true,"tweet_id":null,"id":"y42sp00f5vcn","incident_id":"kkfsl39nnzc9","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have replaced the affected certificates for GFI Archiver, GFI MailEssentials and GFI AppManager, and these services are now operational. Work continues on GFI FaxMaker Online, where some users may still see certificate errors. We will update this page when the work is complete. Your data is not affected.","created_at":"2026-10-23T20:55:25.692Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T20:55:25.692Z","display_at":"2026-10-23T20:55:25.692Z","deliver_notifications":true,"tweet_id":null,"id":"bw5b43wj57m8","incident_id":"kkfsl39nnzc9","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"partial_outage","new_status":"operational"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"partial_outage","new_status":"operational"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-10-23T07:04:33.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T07:04:33.416Z","display_at":"2026-10-23T07:04:33.416Z","deliver_notifications":true,"tweet_id":null,"id":"j263x9n8zbdy","incident_id":"kkfsl39nnzc9","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"partial_outage","new_status":"partial_outage"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"partial_outage","new_status":"partial_outage"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"partial_outage","new_status":"partial_outage"},{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"partial_outage","new_status":"operational"},{"code":"d9pcxbm81hsd","name":"GFI KerioConnect","old_status":"partial_outage","new_status":"operational"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified an issue with SSL certificates on some endpoints. Some users may see certificate errors. This is more likely on Firefox, Apple devices, corporate proxies and strict API integrations. Other clients may not be affected. We are replacing the affected certificates and will update this page when the work is complete. Your data is not affected.","created_at":"2026-10-23T05:42:18.443Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T05:42:18.443Z","display_at":"2026-10-23T05:42:18.443Z","deliver_notifications":false,"tweet_id":null,"id":"b5r3qgty39zx","incident_id":"kkfsl39nnzc9","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"operational","new_status":"partial_outage"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"operational","new_status":"partial_outage"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"operational","new_status":"partial_outage"},{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"partial_outage"},{"code":"d9pcxbm81hsd","name":"GFI KerioConnect","old_status":"operational","new_status":"partial_outage"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Website","created_at":"2021-05-25T15:19:18.997Z","updated_at":"2026-10-25T11:00:14.714Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"m6r1ykrqq0nx","page_id":"snv715zfnhrc","group_id":"dvnzfc08dtyc"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:20:19.033Z","updated_at":"2026-10-25T11:00:18.826Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"59jyb0ym0mr9","page_id":"snv715zfnhrc","group_id":"4jts77mrcqrd"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:22:01.608Z","updated_at":"2026-10-25T11:00:22.529Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"w4bmwhnwwmw4","page_id":"snv715zfnhrc","group_id":"j65xcrx997zf"},{"status":"operational","name":"GFI AppManager","created_at":"2023-11-08T16:14:11.018Z","updated_at":"2026-10-25T11:00:26.889Z","position":1,"description":null,"showcase":true,"start_date":"2023-09-01T00:00:00.000Z","id":"lnhr5bbqbp40","page_id":"snv715zfnhrc","group_id":"z74djm691kx5"},{"status":"operational","name":"GFI KerioConnect","created_at":"2022-07-14T17:46:24.749Z","updated_at":"2026-10-24T21:00:08.409Z","position":8,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000Z","id":"d9pcxbm81hsd","page_id":"snv715zfnhrc","group_id":null},{"status":"operational","name":"GFI KerioControl","created_at":"2021-08-03T11:28:44.091Z","updated_at":"2026-10-24T21:00:09.016Z","position":9,"description":null,"showcase":true,"start_date":"2021-08-03T00:00:00.000Z","id":"1c01px3pjshq","page_id":"snv715zfnhrc","group_id":null}]},{"name":"Scheduled Database Maintenance – Sunday 25 October 2026","status":"completed","created_at":"2026-10-15T13:49:34.643Z","updated_at":"2026-10-25T11:00:34.273Z","monitoring_at":null,"resolved_at":"2026-10-25T11:00:31.967Z","impact":"maintenance","shortlink":"https://stspg.io/ygh12thjz836","scheduled_for":"2026-10-25T06:00:00.000Z","scheduled_until":"2026-10-25T11:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-25T05:00:26.438Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-15T13:49:34.626Z","reminder_intervals":null,"id":"vvhb4qr3nvvr","page_id":"snv715zfnhrc","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-25T11:00:31.967Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T11:00:31.967Z","display_at":"2026-10-25T11:00:31.967Z","deliver_notifications":true,"tweet_id":null,"id":"xxthm2fx71kt","incident_id":"vvhb4qr3nvvr","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"under_maintenance","new_status":"operational"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"under_maintenance","new_status":"operational"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"under_maintenance","new_status":"operational"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-25T06:00:11.539Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T06:00:11.539Z","display_at":"2026-10-25T06:00:11.539Z","deliver_notifications":true,"tweet_id":null,"id":"y82k33q78kc0","incident_id":"vvhb4qr3nvvr","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"operational","new_status":"under_maintenance"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"partial_outage","new_status":"under_maintenance"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"operational","new_status":"under_maintenance"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-25T05:00:26.055Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T05:00:26.055Z","display_at":"2026-10-25T05:00:26.055Z","deliver_notifications":true,"tweet_id":null,"id":"8bwf831t7q9w","incident_id":"vvhb4qr3nvvr","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will perform scheduled security maintenance on the databases that support GFI AppManager (including the EU region) and the GFI product websites on Sunday 25 October 2026, between 06:00 and 11:00 UTC (01:00–06:00 US Central / 06:00–11:00 UK).\n\nDuring this window, these services may be unavailable for short periods while the databases restart: up to about 20 minutes for GFI AppManager, and a few minutes for the websites. They will reconnect automatically and no action is needed on your side.","created_at":"2026-10-15T13:49:34.711Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T13:49:34.711Z","display_at":"2026-10-15T13:49:34.711Z","deliver_notifications":true,"tweet_id":null,"id":"6r4s17dcws1g","incident_id":"vvhb4qr3nvvr","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"operational","new_status":"operational"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"operational","new_status":"operational"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"operational","new_status":"operational"},{"code":"lnhr5bbqbp40","name":"GFI AppManager - GFI AppManager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Website","created_at":"2021-05-25T15:19:18.997Z","updated_at":"2026-10-25T11:00:14.714Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"m6r1ykrqq0nx","page_id":"snv715zfnhrc","group_id":"dvnzfc08dtyc"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:20:19.033Z","updated_at":"2026-10-25T11:00:18.826Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"59jyb0ym0mr9","page_id":"snv715zfnhrc","group_id":"4jts77mrcqrd"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:22:01.608Z","updated_at":"2026-10-25T11:00:22.529Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"w4bmwhnwwmw4","page_id":"snv715zfnhrc","group_id":"j65xcrx997zf"},{"status":"operational","name":"GFI AppManager","created_at":"2023-11-08T16:14:11.018Z","updated_at":"2026-10-25T11:00:26.889Z","position":1,"description":null,"showcase":true,"start_date":"2023-09-01T00:00:00.000Z","id":"lnhr5bbqbp40","page_id":"snv715zfnhrc","group_id":"z74djm691kx5"}]},{"name":"Scheduled Database Maintenance – Saturday 24 October 2026","status":"completed","created_at":"2026-10-15T13:42:34.888Z","updated_at":"2026-10-24T21:00:10.791Z","monitoring_at":null,"resolved_at":"2026-10-24T21:00:10.390Z","impact":"maintenance","shortlink":"https://stspg.io/h2cmfnbv3yp4","scheduled_for":"2026-10-24T16:00:00.000Z","scheduled_until":"2026-10-24T21:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-24T15:00:15.424Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-15T13:42:34.882Z","reminder_intervals":null,"id":"0tbzwcv6mrgj","page_id":"snv715zfnhrc","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-24T21:00:10.390Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T21:00:10.390Z","display_at":"2026-10-24T21:00:10.390Z","deliver_notifications":true,"tweet_id":null,"id":"c63gj04t1kpv","incident_id":"0tbzwcv6mrgj","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"under_maintenance","new_status":"operational"},{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"under_maintenance","new_status":"operational"},{"code":"d9pcxbm81hsd","name":"GFI KerioConnect","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-24T16:00:10.745Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T16:00:10.745Z","display_at":"2026-10-24T16:00:10.745Z","deliver_notifications":true,"tweet_id":null,"id":"hhwfxcnwmgtp","incident_id":"0tbzwcv6mrgj","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"operational","new_status":"under_maintenance"},{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"under_maintenance"},{"code":"d9pcxbm81hsd","name":"GFI KerioConnect","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-24T15:00:15.160Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T15:00:15.160Z","display_at":"2026-10-24T15:00:15.160Z","deliver_notifications":true,"tweet_id":null,"id":"vrr7j8tb8l3v","incident_id":"0tbzwcv6mrgj","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will perform scheduled security maintenance on the databases that support the Kerio Portal and Exinda licensing services on Saturday 24 October 2026, between 16:00 and 21:00 UTC (11:00–16:00 US Central / 17:00–22:00 UK).\n\nDuring this window, these services may be unavailable for short periods while the databases restart: up to about 30 minutes for the Kerio Portal, and a few minutes for Exinda licensing. 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We will provide updates as necessary.","created_at":"2026-08-27T21:30:07.397Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T21:30:07.397Z","display_at":"2026-08-27T21:30:07.397Z","deliver_notifications":true,"tweet_id":null,"id":"xx8drh7tvy37","incident_id":"sk0xjky32ww7","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"operational","new_status":"under_maintenance"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"operational","new_status":"under_maintenance"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will perform scheduled infrastructure maintenance on internal systems during this window. No GFI product or customer-facing service is affected, and no action is required. Product availability, licensing, updates and\nsupport services continue as normal throughout.\n\nThere may be a breif period of service disruption during the restart.\nTotal duration: 60 minutes  (expected actual impact: 10-15 minutes)","created_at":"2026-08-27T21:28:11.433Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T21:28:11.433Z","display_at":"2026-08-27T21:28:11.433Z","deliver_notifications":true,"tweet_id":null,"id":"5vvsz10tzk6k","incident_id":"sk0xjky32ww7","custom_tweet":null,"affected_components":[{"code":"m6r1ykrqq0nx","name":"GFI Archiver - Website","old_status":"operational","new_status":"operational"},{"code":"59jyb0ym0mr9","name":"GFI FaxMaker Online - Website","old_status":"operational","new_status":"operational"},{"code":"w4bmwhnwwmw4","name":"GFI MailEssentials - Website","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Website","created_at":"2021-05-25T15:19:18.997Z","updated_at":"2026-10-25T11:00:14.714Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"m6r1ykrqq0nx","page_id":"snv715zfnhrc","group_id":"dvnzfc08dtyc"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:20:19.033Z","updated_at":"2026-10-25T11:00:18.826Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"59jyb0ym0mr9","page_id":"snv715zfnhrc","group_id":"4jts77mrcqrd"},{"status":"operational","name":"Website","created_at":"2021-05-25T15:22:01.608Z","updated_at":"2026-10-25T11:00:22.529Z","position":1,"description":null,"showcase":true,"start_date":"2021-05-25T00:00:00.000Z","id":"w4bmwhnwwmw4","page_id":"snv715zfnhrc","group_id":"j65xcrx997zf"}]},{"name":"Scheduled Maintenance – Kubernetes Infrastructure Upgrade","status":"completed","created_at":"2026-07-24T14:13:16.628Z","updated_at":"2026-07-26T16:00:13.714Z","monitoring_at":null,"resolved_at":"2026-07-26T16:00:13.683Z","impact":"maintenance","shortlink":"https://stspg.io/rdf1nwnvbksz","scheduled_for":"2026-07-26T10:00:00.000Z","scheduled_until":"2026-07-26T16:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-26T09:00:10.945Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-24T14:13:16.621Z","reminder_intervals":null,"id":"9xnlscqh2j80","page_id":"snv715zfnhrc","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-26T16:00:13.683Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T16:00:13.683Z","display_at":"2026-07-26T16:00:13.683Z","deliver_notifications":true,"tweet_id":null,"id":"g864wqmx9qp0","incident_id":"9xnlscqh2j80","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-26T10:00:08.296Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T10:00:08.296Z","display_at":"2026-07-26T10:00:08.296Z","deliver_notifications":true,"tweet_id":null,"id":"hlkg87r3kxsq","incident_id":"9xnlscqh2j80","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-26T09:00:09.378Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-26T09:00:09.378Z","display_at":"2026-07-26T09:00:09.378Z","deliver_notifications":true,"tweet_id":null,"id":"2xk4qtpg5jxd","incident_id":"9xnlscqh2j80","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing scheduled infrastructure maintenance to upgrade our underlying Kubernetes platform.\n\nDuring this maintenance window, affected services may experience brief interruptions or momentary connectivity issues while application components are restarted. We do not expect any prolonged downtime.\n\nOur team will actively monitor the maintenance and provide updates as needed. We appreciate your patience and understanding.","created_at":"2026-07-24T14:13:16.699Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T14:13:16.699Z","display_at":"2026-07-24T14:13:16.699Z","deliver_notifications":true,"tweet_id":null,"id":"kgs4wc0g7hj6","incident_id":"9xnlscqh2j80","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"GFI Exinda NetworkOrchestrator","created_at":"2021-08-03T11:21:59.255Z","updated_at":"2026-10-24T21:00:07.873Z","position":5,"description":"Exinda Network Orchestrator","showcase":true,"start_date":"2021-08-03T00:00:00.000Z","id":"2r7h10kz5b91","page_id":"snv715zfnhrc","group_id":null}]},{"name":"Scheduled Maintenance","status":"completed","created_at":"2026-06-26T14:12:27.744Z","updated_at":"2026-06-28T17:00:07.794Z","monitoring_at":null,"resolved_at":"2026-06-28T17:00:07.741Z","impact":"maintenance","shortlink":"https://stspg.io/l9fpdq9bzvk7","scheduled_for":"2026-06-28T13:00:00.000Z","scheduled_until":"2026-06-28T17:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-28T12:00:08.927Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-26T14:12:27.736Z","reminder_intervals":null,"id":"mcsgfcjrnmd1","page_id":"snv715zfnhrc","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-28T17:00:07.741Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-28T17:00:07.741Z","display_at":"2026-06-28T17:00:07.741Z","deliver_notifications":true,"tweet_id":null,"id":"0f1qk3z5srxq","incident_id":"mcsgfcjrnmd1","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-28T13:00:11.483Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-28T13:00:11.483Z","display_at":"2026-06-28T13:00:11.483Z","deliver_notifications":true,"tweet_id":null,"id":"gy23kq56cjnt","incident_id":"mcsgfcjrnmd1","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-28T12:00:08.067Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-28T12:00:08.067Z","display_at":"2026-06-28T12:00:08.067Z","deliver_notifications":true,"tweet_id":null,"id":"b608x48tn897","incident_id":"mcsgfcjrnmd1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing scheduled infrastructure upgrades during this window. You may experience brief, intermittent disruptions to services as systems are restarted as part of the process.","created_at":"2026-06-26T14:12:27.810Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-26T14:12:27.810Z","display_at":"2026-06-26T14:12:27.810Z","deliver_notifications":true,"tweet_id":null,"id":"mv0k94xxtvcy","incident_id":"mcsgfcjrnmd1","custom_tweet":null,"affected_components":[{"code":"2r7h10kz5b91","name":"GFI Exinda NetworkOrchestrator","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"GFI Exinda NetworkOrchestrator","created_at":"2021-08-03T11:21:59.255Z","updated_at":"2026-10-24T21:00:07.873Z","position":5,"description":"Exinda Network Orchestrator","showcase":true,"start_date":"2021-08-03T00:00:00.000Z","id":"2r7h10kz5b91","page_id":"snv715zfnhrc","group_id":null}]},{"name":"Increased Memory Usage in Kerio Control 9.6.1","status":"resolved","created_at":"2026-04-27T10:50:43.522Z","updated_at":"2026-05-05T00:29:58.563Z","monitoring_at":"2026-04-29T04:25:10.766Z","resolved_at":"2026-05-05T00:29:58.539Z","impact":"major","shortlink":"https://stspg.io/1mgy0bz3p32b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-27T10:50:43.517Z","reminder_intervals":null,"id":"7hgp7n6vwhkb","page_id":"snv715zfnhrc","incident_updates":[{"status":"resolved","body":"This incident has been resolved. If you still face issues, please contact our support team at: https://support.keriocontrol.gfi.com","created_at":"2026-05-05T00:29:58.539Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-05T00:29:58.539Z","display_at":"2026-05-05T00:29:58.539Z","deliver_notifications":true,"tweet_id":null,"id":"tq1m96s1hg1v","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Things continue to work as expected after the fix being applied. We are continuing to monitor.","created_at":"2026-05-03T10:45:10.453Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-03T10:45:10.453Z","display_at":"2026-05-03T10:45:10.453Z","deliver_notifications":true,"tweet_id":null,"id":"lb666gxnxhps","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have seen no further issues since the fix. If you observe any further issues we encourage you to reach out with logs.","created_at":"2026-05-03T04:30:48.850Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-03T04:30:48.850Z","display_at":"2026-05-03T04:30:48.850Z","deliver_notifications":true,"tweet_id":null,"id":"9j09nlr2mhss","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"No new issues reported since the fix has been made available. We will continue to monitor.","created_at":"2026-05-02T05:12:21.294Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-02T05:12:21.294Z","display_at":"2026-05-02T05:12:21.294Z","deliver_notifications":true,"tweet_id":null,"id":"51qjpkry40mp","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We're keeping a close eye on things. No issues related to the increasing memory reported.","created_at":"2026-05-01T04:02:31.263Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-01T04:02:31.263Z","display_at":"2026-05-01T04:02:31.263Z","deliver_notifications":true,"tweet_id":null,"id":"g6knmf7lvpgn","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"No issues have been reported. We are continuing to monitor.","created_at":"2026-04-30T03:21:26.974Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-30T03:21:26.974Z","display_at":"2026-04-30T03:21:26.974Z","deliver_notifications":true,"tweet_id":null,"id":"mf1vq8qcbdqr","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"- A fix has been implemented by our Development team and is available for download here - https://drive.google.com/drive/folders/1cOe9UtkliJ4gbkaoWljzrRf3JlwlvTfS\n- You can apply this fix using steps from the 'Upgrading Kerio Control' Knowledge Base article - https://support.keriocontrol.gfi.com/article/116539-upgrading-kerio-control\n- We will monitor this.","created_at":"2026-04-29T04:25:10.766Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-29T04:25:10.766Z","display_at":"2026-04-29T04:25:10.766Z","deliver_notifications":true,"tweet_id":null,"id":"2q4v49qps8v3","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"The Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review.\n\nWe will continue investigating and will share any relevant updates as soon as more information becomes available.","created_at":"2026-04-28T06:54:20.746Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-28T06:54:20.746Z","display_at":"2026-04-28T06:54:20.746Z","deliver_notifications":true,"tweet_id":null,"id":"98nfzbskmdd9","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are still investigating the issue observed in Kerio Control 9.6.1 build 9227, where memory usage may gradually increase over time and potentially impact performance.\n\nAt this time, our Engineering team continues to analyze the behavior and evaluate possible mitigation options. We do not have a confirmed fix or ETA yet, but the case remains under active review.\n\nWe will continue investigating and will share any relevant updates as soon as more information becomes available.","created_at":"2026-04-27T23:43:15.436Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T23:43:15.436Z","display_at":"2026-04-27T23:43:15.436Z","deliver_notifications":true,"tweet_id":null,"id":"h1yv58sf3813","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating an issue in Kerio Control 9.6.1 build 9227 causing increasing memory usage and potential performance degradation.\n\nOur Engineering team is actively analyzing the issue and working on a mitigation.","created_at":"2026-04-27T10:50:43.597Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T10:50:43.597Z","display_at":"2026-04-27T10:50:43.597Z","deliver_notifications":true,"tweet_id":null,"id":"b9g6j9qfywmd","incident_id":"7hgp7n6vwhkb","custom_tweet":null,"affected_components":[{"code":"1c01px3pjshq","name":"GFI KerioControl","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"GFI KerioControl","created_at":"2021-08-03T11:28:44.091Z","updated_at":"2026-10-24T21:00:09.016Z","position":9,"description":null,"showcase":true,"start_date":"2021-08-03T00:00:00.000Z","id":"1c01px3pjshq","page_id":"snv715zfnhrc","group_id":null}]}]
}