AWS Degraded – Multiple Services in US-East-1 Region

Incident Report for GFI Software

Resolved

AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

Posted Oct 20, 2025 - 23:17 UTC

Identified

AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS.

You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

Posted Oct 20, 2025 - 11:09 UTC

This incident affected: GFI Archiver (Website), GFI FaxMaker Online (Website), GFI LanGuard (Desktop Application), GFI MailEssentials (Website, Anti-virus definitions updates, Anti-phishing definitions updates, Spam features), GFI AppManager (GFI AppManager), GFI ClearView (GFI ClearView), GFI FaxMaker (Desktop Application), and GFI Exinda NetworkOrchestrator, GFI KerioConnect, GFI KerioControl, GFI KerioOperator, MyKerio.