The incident has been resolved and updates are fully operational again.
Posted Jun 05, 2024 - 21:16 UTC
Identified
We are aware of an issue reported by multiple customers with mail flow stopping and a "'GfiAvRoutingAgent' exceeded X milliseconds while handling event 'OnSubmittedMessage' Error".
If you are experiencing this issue, please be advised that we are busy investigating this with the highest priority and will provide formal updates via https://status.gfi.com as we progress.
The current workaround is to disable the Avira AntiVirus engine in order to re-establish the mailflow while the issue is investigated.
Posted Jun 04, 2024 - 14:31 UTC
Investigating
We are currently investigating the issue with the AV updates not working in the MailEssentials.
Posted Jun 03, 2024 - 21:10 UTC
This incident affected: GFI MailEssentials (Anti-virus definitions updates).